Solution to Italian customer’s gabion mesh machine

Solution to Italian customer’s gabion mesh machine

Summary

We recently had an Italian customer who reported that the roll length of the gabion mesh machine they received was not accurate. After investigating the issue, we found that the gabion mesh machine was not calibrated properly, which resulted in inaccurate measurements.

Project location: Italy
Project Background:
We recently had an Italian customer who reported that the roll length of the gabion mesh machine they received was not accurate. After investigating the issue, we found that the gabion mesh machine was not calibrated properly, which resulted in inaccurate measurements.
Solution：
We immediately took action to recalibrate the gabion mesh machine and double-checked all measurements before providing the roll length to the customer. We also provided a margin of error to the customer to avoid any misunderstandings.

If the measurement of the roll length of the gabion mesh machine for Italian customers is inaccurate, we suggest the following:

1. Check the calibration of the gabion mesh machine to ensure accurate measurements.
2. Double-check the measurements before providing the roll length to the customer.
3. Provide a margin of error of the gabion mesh machine to the customer to avoid any misunderstandings.
Success feedback：
The customer was very pleased with our prompt response for the gabion mesh machine and the measures we took to rectify the issue. They appreciated our attention to detail and commitment to providing high-quality gabion mesh machine and services of gabion mesh machine.
Gabion mesh machine installed in Italy
Gabion mesh machine installed in Italy