Summary
Our company provided a set of gabion mesh machine to a customer in Kenya.
Solution to Kenya customer’s gabion mesh machine
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- Issue Time
- 2023/6/14 15:19:15
Project location: Kenya
Project Background:
Our company provided a set of gabion mesh machine to a customer in Kenya. However, the customer replaced the motor of the gabion mesh machine without authorization, which resulted in insufficient power and the inability of the mesh roller of gabion mesh machine to work properly.
Solution：
After receiving the customer's feedback, we immediately contacted them to understand the situation for the gabion mesh machine. We found that the customer had replaced the motor with a lower power one, which caused the problem of gabion mesh machine. We explained to the customer that the gabion mesh machine was designed to work with a specific motor, and any unauthorized replacement could cause problems. We suggested that the customer replace the motor of gabion mesh machine with the original one or a motor with the same specifications.
Success feedback：
The customer followed our advice and replaced the motor with the original one for the gabion mesh machine. The gabion mesh machine worked perfectly after that. The customer was satisfied with our prompt response and professional advice. They gave us positive feedback and expressed their willingness to cooperate with us in the future.
As a supplier, we always emphasize the importance of using original parts of gabion mesh machine and following the instructions of gabion mesh machine. We will continue to provide high-quality products and services to our customers and help them solve any problems for gabion mesh machine they encounter.
Gabion mesh Machine installed in Kenya