Project location: Croatia
Solution:
At beginning, the tech issue, price, delivery time is no disagreement almost. Since the COVID-19 is serious in China, we are not able to go abroad due to the former policy, when it comes to this part of issue, thing couldn’t proceed with. Of course we totally understand what it means for a machine buyer, but we provided detailed guiding video and promise them to deal with any problem by video if needed, and we also optimized the installation process so the client doesn’t need too much instruction words to guide them installing. They trusted us then.
Positive Feedback:
Thanks to their detailed video guidance so that we can easily finish the running of this gabion machine production line. And the final production, the wire mesh can meet our customer’s demand as well.